Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If

for any reason you are not happy with your work boots, you can return them within 30 days of the purchase date under the following conditions. Additionally, our boots are backed by a 90-day warranty against factory defects.

30-Day Return Policy

Eligibility for Returns:

  • Returns are accepted within 30 days from the date of purchase.
  • The work boots must be unused, unworn, and in original condition, including all original tags and packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items:

  • Work boots that show signs of wear or damage (including scuffs, stains, or scratches) cannot be returned.

Return Process:

  • To initiate an online return, please visit the Customer service page
  • Follow the steps to complete the return to view your order and to view your order and start a return.
  • Follow the steps to complete the return.

Refunds and Exchanges:

  • Refunds will be issued to the original payment method once the returned boots are received and inspected.
  • If you prefer, we also offer exchanges for another size or style, subject to availability.

Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Damaged or Defective Items:

  • If your work boots are damaged or defective, please contact us immediately for a replacement or refund.
  • You may be asked to provide images of the defect for faster processing.

90-Day Factory Defect Warranty

We stand behind the quality of our work boots. If you experience any factory defects within 90 days from the date of purchase, we will replace or issue a full refund for the purchase price of your footwear. This warranty covers:

  • Defects in materials or workmanship that affect the fit, function, or safety of the boots.
  • Issues such as stitching failures, sole separation, or defects in the upper or lining caused by manufacturing errors.

Warranty Exclusions:

  • Normal wear and tear from use (e.g., worn-out soles, scuffs, or abrasions).
  • Damage caused by misuse, accidents, or improper care (e.g., exposure to extreme conditions).

How to File a Warranty Claim:

Email our customer service team at info@ydsworkwear.com with your proof of purchase and details of the issue.

You may be asked to send pictures of the defect to help us evaluate the claim.

If the issue is covered under warranty, we will guide you through the replacement or repair process.

We value your satisfaction and strive to provide top-quality products. If you have any questions or concerns about our return or warranty policies, please don’t hesitate to reach out!